I have to rant.

For the last 18 months I have been trying to get Aeroplan credit for a Swissair flight from Africa to Zurich. After talking to & faxing Aeroplan reps in England several times last year I was credited with two ZCH-LHR segments - for a lousy 1000 miles, which is nothing like the 5000 miles I should have had. I've written to them several times trying to get this changed, not received any response to some of my letters, and today I finally got a letter back which said, in part:
"milage adjustments to your account can be requested up to 6 months following an Aeroplan partner transaction. As your correspondence was not received within this period we are unable to credit your account. ... We would like to advise that Swissair is no longer an Aeroplan partner effective March 29 1998.."

They then went on to thank me for my loyalty. Not bloody likely!

Not to mention that, when using their erstwhile partners, I would make certain that my aeroplan number was in the system when I booked my ticket and when I checked in, - and I still didn't get credit for many of my flights.

The letter I got today didn't even list a number to call - so I got one from their Website. It was busy the first 3 times I tried it, then I finally got into computer hell. After ten minutes of pressing buttons, choosing English or Francais & being endlessly routed to another menu or asked to wait I hung up, as whoever finally answered the phone wasn't likely to be any more likely to help me than the 'Manager, Aeroplan - Customer Service Center' who wrote the idiotic letter was. And of course I can't contact HIM directly!

When are they going to start behaving like a grown-up ff plan?

This is a really fast way to lose clients.