Originally Posted by BURules

Greetings all. New to this board, but not new to FT or the airline game.

Shocked at the difficulty I've had in getting an answer on an internet-booked J class itin (LAX-HKG-SIN) I'm currently in the middle of. Can't even get anyone to tell me whether it's possible to make a routing change. (Return KUL-HKG-LAX instead.)

Call SIN Res office, they say they have to contact US Res since I purchased the ticket there. They'll "call me."

Call US Res office when they open, they say I have to contact the internet service center.

Call internet center, get put on hold for 30 minutes.

Call HKG office after doing searches here and learning that they're friendlier. Told they're still waiting for an answer from the US office. They'll "call me."

Throw phone against wall.

Is it really this impossible to potentially give them more $$$? Do they really want to drive people towards travel agents instead of direct booking? Do I have to wait a day to find out whether or not I can even change a ticket?

Any help or insight or sympathy appreciated.