FlyerTalk Forums - View Single Post - Is it really this hard to change a reservation on CX?

Jun 15, 2009 | 5:30 pm

#4

BURules

Join Date: Aug 2001

Location: LEX

Programs: UA 1K, AA Nothing, DL Nothing (former long-time Plat)

Posts: 55

Thanks to both. FINALLY got through to the e-service center. (My third try, with hold time to an agent ~20 minutes. Gave up after 30 minutes the prior two times.)

Not surprising; the change is prohibitively expensive due to restricted ticket. The e-service rep was very helpful.

Just boggled that if I DID want to give CX the up-fare $$, they make it that difficult.

But, now I know. Appreciate the FT help as usual.

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