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Thread: This is what a proactive airline looks like
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Old Jun 15, 2009 | 2:22 pm
  #2  
ajax
 
Join Date: Jan 2001
Location: UK
Programs: BA EC Gold
Posts: 9,235
Originally Posted by alanw
I think it's refreshing to see them making the effort, and promising to listen to their customers.
Indeed... but weren't they the ones with that nasty crash from MAD or BCN last year sometime? ISTR they have quite the image problem to overcome.
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