HHonors is in Dallas (Addison), Texas.

the.fluffy.bunny - did you even read your post before you posted? Even though I think your post is in very poor taste, I do agree with one thing - they need to have customer service reps that have a command of the english language (I'm trying to bail you out here Fluff Bunny). Their accent does not matter, however I have had a situation where I could not understand the CS rep and she could not understand me. There really is no excuse for U.S. based callers to Hilton's CS centers to have to struggle to communicate with the Hilton employees.

I understand that Hilton is an International company, but the first language of the majority of their clients is english. Even though I may be able to speak spanish, my wife spanish and french and my sister german; unless we're traveling or dealing with a company based in one of those countries, we should not be forced to use those language skills.