Originally Posted by
JayPee
After waiting a few weeks I got this reply today from CX:
Thank you for your comment.
Cathay Pacific follows IATA general rules in fare application. Since your ticket was reissued after the promotion period, "Passenger Air Tariff" General Rule applies and is published as follows:
"In the event of voluntary change to the originating flight, the fares and charges for the passenger's journey shall be recalculated in accordance with the fares and charges in effect on the date on which the change is made and is reflected on the ticket."
We regret if you were not aware of the above fare rule and should you have further enquiries with regard to your ticket, please kindly contact respective travel agent or our worldwide reservations who shall be able to assist you.
We thank you for bringing your concerns to our attention, and as always, we look forward to being of service to you soon.
They have missed the point completely regarding the Oneworld rules and merely parroted out the IATA regulation line.
To be honest, I didn't expect anything better for the 1st round of correspondence from CX.
I will now try and get them to focus on the specific issue.
Jay pee:
I just got finished changing the date of my first segment on an AONE4. The agent "re-validated" the ticket and sent me a new e-ticket. There was no "recalculation of the fare." I purchased the ticket during the 10% off period.
Several years ago I changed the date on a previous STAR 4 (UA) ex BKK. The ticket was "re-validated" and I did not have to pay the new higher fare. It was NOT re -issued. Someone is way off base.
Just an aside. CX is a difficult airline to purchase a RTW ticket from. Last year I purchased a RTW ticket from CX JNB. I refunded the ticket after CX JNB refused to disclose the tax break down of the ticket. The taxes charged were much higher than usual. ( $700-$900 more than a previous ticket) I had AA issue and identical ticket that was $800. less that CX charged. I was fortunate there was no refund charge in the rules at that time. I find that the overseas CX offices are difficult to do business with. I will never attempt to ticket with CX ever again.
Where does your journey begin?