It is still the same with aclub. Each time I have a look at this forum I think "yes, looks almost everyone is suffering the same experience".

Just back from a week in france (different hotels and some mouvango-spendings at courtepaille and total and autogrill) and wondering, where the codes go, when the actually really good looking platinum card is siwped through the machine. I already wondered, if the magnetic stripe on the back of the card contains another number than the frontside of the card believes me to tell. And I am wondering as well, why even in France such a small number of employées at hotels or mouvango-network partners know about the rules or the program itself. At one courtepaille I was told "je connais pas" ("I don't know, never heard of this"), at a hotel (lobby decorated with a lot of flyers of aclub and aclub favourite guest) I was told in french (my card shows the sofitel logo) "we have nothing to do with sofitel"? I turned to make fun out of this continuing non-performance! I told them over and over again, how their (not mine!) program works. Funny when you look in unbelieving eyes :-) Just at one little total station in almonst the middle of nowhere le patron told me "20 litres that will make 2,5 points" (yeah! and he is right!). brilliant 2,5 a club points for 20 litres of diesel :-) but if the 2,5 points will ever make to my account?

Just one question to the others: Have you even seen points on your account you should never have received (as never been to a accorhotel on a certain date) but missing your "own" points for real stays or mouvango transactions?