FlyerTalk Forums - View Single Post - help with fare rules please...
View Single Post
Old Jun 11, 2009 | 2:24 am
  #1  
LHR/MEL/Europe FF
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
25 Years on Site
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,538
help with fare rules please...

Hi all

I'm in the process of booking a couple of round-trips PVG-BKK.

First of all, can I say that the KA website is bringing up some good fares compared to the CX site (same flights).

Secondly, and this is where I need your input.

I'm looking at a V class fare which the FARE RULES say is non-changeable (as per the excert below).


CHANGES
CHANGES NOT PERMITTED.
NOTE -
REFUND FOR CANCELLATION AND NO SHOW:
CNY500 REFUND CHARGE ON TOTALLY UNUSED TICKET.
TICKET VALIDITY LESS THAN 1Y, PARTIAL REFUND IS
NOT ALLOWED. FOR PARTIALLY USED 1Y TICKET, REFUND
THE DIFFERENCE BETWEEN THE FARE PAID AND THE
APPLICABLE OW FARE AND LESS CNY500 REFUND CHARGE.
NO REFUND FOR TICKET USED NOT IN SEQUENCE.
REBOOKING AND REROUTING :
REBOOKING: PERMITTED.



So I ring KA and ask for a fare which permits me to date change. They give me the same V class fare and say it is fully flexible (within V class availability).

Who is right? Or am I confusing 'rebooking' with 'changes' - so changes to origin / destination are not allowed, but rebooking for different dates is ok?

Thirdly... I am trying to book flexibility into my return ticket in case I need to stop in Hong Kong. How can I do this over the net?

I am given options for BKK-HKG-PVG, but I suspect this won't allow a stop-over. If i use the multi-engine booking tool and try and book BKK-HKG and then HKG-PVG as two sectors on the same day it won't allow me to. (And I really do want to keep them on the same day at this stage because it is a Friday and will 99% be travelling on those flights.)

With thanks in advance

lme ff
LHR/MEL/Europe FF is offline