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Old Jun 10, 2009, 3:53 pm
  #33  
allset2travel
 
Join Date: Jan 2006
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Originally Posted by RichardInSF
My first experience using Ctrip is my upcoming overnight jaunt to Putuoshan from Shanghai. Ctrip seemed very professional but I noted that there was in the small print a 5% fee for refunding "fully refundable" tickets. Curiously, the discounted version of the same ticket (which turned out not to be available when I went to buy it) only carried a 10% penalty for refund.
Did you call or email them?
Where did you see the T/C about 5% or 10% penalty for refund? I looked over my confirmation email, and found nothing to that effect. Was this on the web site?

Thanks.
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