Originally Posted by markdg

It's definitely a valid point. For example, at a recent stay in the AMS Hilton, we were told we'd been given an executive room, which indeed was a lovely room on the top floor with a canal view - although it definitely didn't have a sofa in it, as the executive room picture on the key card did.................However, it's better than in some chains, where they specifically create "special" rooms just for upgrades!