FlyerTalk Forums - View Single Post - Official Confirmed Diamond Suite Upgrade Experiences MASTER THREAD (WIKI)
Old Jun 9, 2009 | 10:18 am
  #27  
RTWSTARALLIANCE
 
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
Grand Hyatt Kauai

1. Grand Hyatt Kauai
2. 1200 + square feet. I called the D desk before making a reservation to see if it was available and what I would be confirmed into. The inventory for D upgrades is in the Garden wing on floors 1 and 2. At this property that is not good and certainly on 1 goes not afford a full ocean view. Knowing that I called the resort front desk and asked some other questions. Being told "rooms control" would look after the reservation as we are Ds booked via phone confirming the upgrade. I then called the resort and asked the reservation be noted. The other thing I asked for was to be by Club. When we arrived we were on 1 near the Club. If my wife got on a chair she could see water. They had nothing and we could not be moved. We were moved after the second day to another suite on 2 closer to the lobby which has exceptional views and feels like a home. Ocean views from the balconey and three flat panel tvs. At night you can see the laua show.
3. 1200 + square feet.
4. 1 bedroom and 1 bathroom. Wet bar in living room with dining table.
5. Nights 1 and 2. First suite C-. Nights 3 and 4. Second suite A.
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