Overbookin Question...
Hello, I booked a UA Flight for the 08/06, took a refundable tikcet,
and then modified it to the 07/06 thru the web site (change failed) and
then thru an agent - So Far so good...
The flight is a codeshare with US Airways, Which on the airport took them
like 30 minutes to find the reservation (seems United changed the reservation
but left the other one too).
And i was notified the flight is overbooked and i cannot get a place on it,
I cannot be refund on the ticket (in United it was refundable) and was offered
a different flight with stops (Had to reject as i will miss the meeting i am
flying to).
Spending an hour on the phone with United didnt helped much, They
blamed US Airways, US Airways then Blamed then - I even managed
to make both talking using my phone but nada...
What is the policy in the US regarding such mistakes?
United didnt gave me refund (they claim the ticket change to a day before
moved it to non refundable ticket (was not mentioned anywhere!))
And they are "checking" regarding using the sum i paid for booking
any other flight i want in the next year.
Thanks,
Ebzed.