Folks --
I've discovered that for 210k miles you can book a round the world business class fare on NWA/Skyteam. While that's pretty cool, I'm having a heck of a time finding award seats on flights/dates and have had to be very flexible.

One very confusing point with the four or five Platinum call center people I've spoken with is that few of them are aware of the ability to use miles for a RTW trip. They aren't clear on whether itinerary updates are to be done by the Worldperk desk or the Round-the-world desk - and they keep pushing me to the other desk. I'm actually on hold with the Worldperk desk (30 minutes now) as she tries to sort it out. It'd be ideal if NWA didn't offer programs unless they have the ability to service/support them.

Does anyone have guidance - it'd be much appreciated:
Can the round-the-world desk update a non cash itinerary?
Is there a website where I can find a number to call NWA locally from Manila (my 1st stop) in case I want to make further changes?
Is there any web resource where you can self-serve by looking at which flights/dates have available award seats left?

Any thoughts here would be greatly appreciated! Thanks