I have been a guest a few times at this hotel, Customer Service deteriorated noticeably when changed to a Doubletree. At first I was happy to see them join HH, as I'm a Diamond. After reading these post on this hotel, I was motivated to join FT and post my insight.

This is a very nice hotel, one with much personality. But I agree with the other posters here, they have no clue about being a Hilton Family hotel. There is a few staff members who need to have an attitude adjustment. There are a few bad eggs but most of the staff are ok.

As a D-VIP with Hilton, I had to tell the staff what I should get. Every time I asked they had to call someone. Also had the problem at Breakfast 1 cert for two people did not work. I was told, "You have to take care of it with the front desk"

Breakfast was crap. I never ate it in the past as I did not want to pay the price. For Free I got a little fruit, old muffin, and some other crap.

I also do not get why this place is a double tree..

I would say to HH Elites, get ready to battle for benefits. I was told I was upgraded but I know it was a lie, in my past stays I had much better rooms. And asked if my room was an upgrade at check out and I was told no, "you get the free breakfast"