Thoughts from the sages of the board, please.
I'm no sage, but:
Thought #1: Yes, it was presumptuous. Not write-a-letter presumptuous, but a little lacking in tact. I deal with the public at work, and take great pains to avoid just this situation.
Thought #2: Wouldn't this make a great Viagra ad?
Thought #3: Speaking as someone "under 30" who only gets attention from 22-year-olds when they are taking my order at restaurants, I assure that I will play a lovely concerto on the world's smallest violin tonight just for you, in the hope that somehow, across the miles, it's tune will help your emotional wounds heal.