FlyerTalk Forums - View Single Post - The Arctic Club Seattle - a DoubleTree by Hilton Hotel {US-WA}
Old Jun 6, 2009 | 6:28 am
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NoY
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Join Date: Nov 2004
Location: Dubai, UAE / Phuket, Thailand / York, England
Programs: SAS Diamond/STE+, BA/OW Emerald (bye-bye, yesss!), Radisson VIP, Hilton, Marriott
Posts: 5,489
Interesting to see Points Scrounger posting on this property - I had a recent stay and agree with many of those observations - I also have some additional points to post - both good and bad:

Arrival - decent enogh greeting - no mention of HHonors Gold until I enquired of the available benefits - was offered upgrade or breakfast. Accepted breakfast (for two of us) for which we were given vouchers.

Room - Very, very spacious and very well appointed as described above. However, being on 3rd Ave (I think!) it suffered from an amazing amount of traffic noise. We looked at 3 more rooms settling on a 10th floor balcony room (same as Point Stretcher I would guess). This still led to a v. v. poor night's rest - even with earplugs!

Bar - Having quipped at check-in that we needed a drink after the wild taxi ride from SEA, the staff told us we had 10 mins to get our orders in at the bar as it closed at 11.00pm - wha?? 11.00pm! We had them dump our bags in the room for us and ordered a bottle of wine - in the nick of time - phew! Several others arrived in said bar after us and were declined drinks. Odd for a hotel IME.

Breakfast - In a word - horrendous. No greeting on entering the restaurant (Juno's) so seated ourselves. Staff stood chattting for 5 mins or so despite seeing us. When served, we offered our voucher and were told that the voucher offered 1 x breakfast, not x 2, despite me clarifying the former with the desk clerk upon check-in. Server reinstated her position so I suggested she sort it out with management rather than us When the server returned we were told that we could both have breakfast - gee, thanks but voucher was only good for $12/each or "The Continental" which we opted for. Bad idea. Small bowl of diced fruit (like tinned but prob wasn't) plus luke warm (near cold) oatmeal and one blueberry muffin. Plus tea/coffee. Worst Hilton family breakfast I have ever seen/tasted. Made worse by the atmosphere. Though I am sure others will have had worse! Duty Manager then appeared and apologised - we then explained what had happened. He apologised again, saying that he would explore the restaurant service issues and a better room for us (regarding the noisy room/lack of sleep). Good response.

Resolution - We checked - out! Duty Manager offered us a suite (forget the name of said suite) but he openly admitted that noise would still be a problem as the renovations were subject to planning restrictions due to the building's historical importance. We needed our rest and two or three good night's sleep so declined his kind offer. He then offered to comp our entire bill and refund our non-refundable 2nd and 3rd night. Excellent, completely unexpected and very ^^^

Conclusion - I wouldn't stay agian because of the traffic noise incursion and the shoddy breakfast scenario - which is a shame as it's a lovely property. It's so out of sync with Doubletree IMO and cannot quite understand it's positioning. We ended up getting a beautiful (quiet-ish) room (upgraded to a Luxury Suite ) at the Hyatt Olive 8 - an utterly wonderful property with amazingly customer -focussed staff - a huge step up from DT Arctic Club IME.

Last edited by NoY; Jun 6, 2009 at 7:42 am Reason: typos
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