I average 6 AONE4 tickets a year for travel and have about 2-4 open at any one time and have for the past five years. Within the past 6 months, I've had three e-tickets cancelled by Cathay, one by BA, and three by AA. Cathay and BA are very good and work diligently to correct the mistake, which I am never privy to what the mistake is, but they seem to fix whatever problem occurred (Cathay much more efficient that BA). AA is a different matter altogether. This past week, whenever I needed to make a change, I've been sent for a "fraud investigation" for back to back ticketing. The latest snafu has left me stranded in London waiting for a seat to JNB of which there were several available when I tried to make the change, and obviously no seats in either A or D now for three days. AA has no problems selling me the tickets in the first place, why the "fraud concern" after the fact? They apologized and gave me a $350 voucher!!!! Barely covers the cost of hotel internet in London for three days.

Another AA concern is that last week, I called AA and changed my flight from DXB to LHR from the 935am flight to the 710am flight. Night before departure, I checked the BA website and the change was there. I get to the counter the next morning, the confirmation code was correct, but the eticket number was wrong in the system. Why does a ticket have to be reissued for a change of time on the same day? This never happened with paper tix. The BA counter in Dubai finally figured it out, but then the ticket had to go to the AA rate desk for recalculation. Well, there were sixteen segments, so the recalc took forever and they had to override the checkin time for me to board even though I showed up two hours before the flight. On top of that, they tried to charge me a $125 change fee.

AA used to have the best customer service in my experience, now it's a fight to get on the plane. I've missed two important meetings and had to reschedule an entire week in China because of this. Does anyone have any idea if AA replaced their entire RTW group or any other explanation about what's going on? I simply cannot afford this uncertainty in flying and missing meetings.