Originally Posted by RogerD408

I have been given printouts when checking in that showed my point balance, night totals, and last three stays. That's pretty good "access" in my book. As to the context of the conversation as relayed to me, she was eluding to not being able to refund/issue points to reduce the cost of the stay, and I know that is not being honest with the customer. Granted, the franchisee may not want to, but she didn't say that.

Honesty goes a lot further than deception, although deception will be remembered a lot longer.