kokonutz

Here is the case for Diamond:

Called the Hilton reservation number and asked for a stay at a downtown MSY property for later that night. No availability anywhere, period. All hhonors properties are sold out. Would I like a room in Metarie?

So I hang up and call Diamond Desk: 'I understand what you want. Let me give this to a concierge and she'll call you right back.' [ring] 'Hello, Mr. Nutz. We have you at the Riverside Hilton for $189/nite.'

'Uhm, can you make that an award stay?'

'Sure! Just a sec. 55,000 points.'

'Uhm how about the Hampton Downtown?'

'Sure, award or revenue?'

'Er, Award?'

'OK. 45,000 points. No need to download a certificate, I'll just make the arrangements with the hotel.'

'Rightous. Thanks!'

Case closed.