I had renewed my favorite guest card shortly prior to the A-Club launch. I received a letter from Accor telling me about the new program and promising a letter with a special renewal offer once my Accor Favorite Guest card expired.

Since the launch of A-Club not one of my stays has posted. I have to wait 3 months then fax a copy of my receipt. Prior to A-Club I could just call the hotel and they would take care of it via the little machine they use to post points. Calling the hotels led them to try to post the points but they simply never show in my account.

Today I went to check my points balance and realized my Accor Favorite Guest card has expired. I never received the promised renewal offer, or any letter at all asking me to transfer to A-Club.

WTG Accor. Very disappointing.