Originally Posted by
Agent Zigzag
Company policy is that I should book through their prefered agent (American Express) but as they are utterly useless I make all my own booking online (also means I can MFU

).
However by doing so I lose the visibility that Amex would have of my whereabouts should an emergency situation occur..
One issue we have at my work is that we are not covered by the Bank's blanket travel insurance policy if we have not used the Bank's TA (which used to be Amex buit is now P&O).