Northwest or Delta employee who pulls out all the stops to guarantee you have a seamless travel experience

--the flight attendant who makes a place for the last carry-on,

the Reservations agent who tracks down a discounted Award seat,

a baggage handler who ensures your valuables arrive on time or

a gate agent who gets you on the last flight out."

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These are all part of their JOB and should be done since I am their Customer who employs them via my $$$. I can easily see this turning into a you want a good travel experience give me a voucher, you want an award seat give me a voucher, you want your bag to arrive ontime give me a voucher, you want your bag to not have stuff stolen from it thats 2 vouchers, you want to spend your money/miles and give us your business and want a last flight out for the day...give me a voucher. oh no voucher, well the guy behind you has one, so i guess you get shafted and I will help him. burn the vouchers...