Originally Posted by
itsaboutthejourney
While I don't agree with that, many of the comments (and I'm guilty of it too) are not constructive or balanced.
I've had many interactions with NW and DL executives in the past few years, and including interactions within the past week. I'd say that everyone seems very committed to making Delta a great airline.
They'll become "more constructive and balanced" only whe DL reconnects with its customers while building customer value instead of destroying it.
Regarding your supposed "interactions", you are either gravely mistaken or have interacted with very few or no pivotal people.
I can list many, many companies that were "committed to making .... a great company". All of the organizations where the definition of "great" had no connection with customers and quality have disappeared. The first one during the last 25 years was Atari. Prior to that it was W.T. Grant Stores.
Companies that misdefine "great", or do so from a non-customer perspective, always fail. ...or become so small that they wish they had just failed.
Anne