I agree. No disrespect to Mike's viewpoints, but he's even admitted here that his total spend on NW is at the minimum range to attain platinum status. While still a legit customer, that's hardly the kind of spender that will get their attention.

I know that the many execs from the "old" NW often dismissed FlyerTalk as a bunch of eccentric, out of the mainstream fliers, often with an ax to grind. While I don't agree with that, many of the comments (and I'm guilty of it too) are not constructive or balanced.

I've had many interactions with NW and DL executives in the past few years, and including interactions within the past week. I'd say that everyone seems very committed to making Delta a great airline. They are listening, but often get conflicting messages, and of course financial considerations loom large on every decision.