Originally Posted by
sbm12
But those have no routing rules in them, so that isn't much help.
Well, if they still had Routing Rules in them, then they would not have been decommissioned in the first place
.
Originally Posted by
sbm12
OK, but now it also costs extra. I understand that there was much development effort required to find a data source and figure out a means to parse it and display it back, but it is pretty easy to argue that the folks who had paid for platinum actually LOST something and now that the same functionality is back it costs more.
There is no doubt that when a particular feature becomes no longer available, then one may experience a loss of the related functionality (assuming they were actually utilizing it).
However, as mentioned previously, it is
not the same feature, notwithstanding the fact that its functionality is similar to that of the old feature.
Originally Posted by
sbm12
Not at this moment in time.
So the 'loss of functionality' (which happened months ago) only became an issue when the new feature was implemented? In other words, if there was no effort made to develop the new Routing Rules function, these concerns would have never surfaced?
Originally Posted by
sbm12
But routing rules were taken away before with no commensurate drop in price.
If they were, indeed, intentionally "taken away", then it would have been different, but that is not the case.
Furthermore, by the same token, no new features should ever be introduced for existing members (e.g. at the Platinum level)?
Originally Posted by
sbm12
And now that they are coming back they cost extra. I know it isn't your fault that the original data source disappeared, but to claim that we have to now pay extra to get something that used to be included at a price point but that nothing was taken away seems somewhat disingenuous to me.
As previously mentioned, there are personalized solutions available for existing Platinum-tier members on a case-by-case basis, which are best discussed via e-mail or using the Contact Form.
Thank you for your understanding and support.