Originally Posted by
TSORon
Consistency cannot exist in an environment like what the TSA is forced to work in, not at the levels that the people here want. Whining for the sake of wining is not going to get it, and no amount of training is going to eliminate the issues completely, which is what the posters here want. I also have worked in a large corporate environment, and I know this to be a fact. Otherwise there would be no need for Quality Control employee’s.
At the same time, large corporations don't have PR staff whose job is to say "well, your product wasn't of a quality consistent with our standards, but quit complaining about it because what do you expect?". On the contrary: they have staff whose job is to
fix the problem --- and, barring that,
make things right for people who had a substandard experience.
The solution to TSA's problem of consistency isn't to give up and blame the passengers for their unreasonable expectations. The solution is for TSA to admit --- every time --- when it get things wrong, and to move towards making those occurrences occur less often.
You're in a business where everyone is going to criticize you. That's the nature of any public service job. Complaining about it ain't gonna change the job. If you want a job where people aren't going to complain about you, I'm sure there's a nice desk job somewhere you can find.