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Thread: Horrible experience with VAustralia - cancelled flight, no refund offered!
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Old Jun 1, 2009 | 4:42 am
  #7  
Grace B
All eyes on you!
15 Years on Site
 
Join Date: Apr 2007
Location: UK/Australia
Programs: UA2MM, QF Platinum, VA Platinum, BAC Bronze, Volare Executive Club
Posts: 2,727
Originally Posted by LHR/MEL/Europe FF
It is a shame about the customer service. I haven't had to deal with Virgin but I can understand your frustration. Qantas is usually very good but their wait times to get through cann be 30 mins or more (thankfully as a top tier platinum I get through with no delay.)
Regards

lme ff
I have flown Virgin Blue (same parent) several times, and I can fully understand that V/Australia's response would be non-existant.

All I can say is that in future the OP should choose a better carrier, such as UA or QF.

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