Originally Posted by
spaceman
What you seem to be missing and it is a problem across the TSA board - CONSISTENCY. I agree that you will never eliminate the complainers in total but if folks were treated fairly and consistently across the board and not treated like stupid cattle and subject to rules made up by the individual screener or station you might not have a job responding to what you consider to be absurb complaints/comments.
Consistency cannot exist in an environment like what the TSA is forced to work in, not at the levels that the people here want. Whining for the sake of wining is not going to get it, and no amount of training is going to eliminate the issues completely, which is what the posters here want. I also have worked in a large corporate environment, and I know this to be a fact. Otherwise there would be no need for Quality Control employee’s.