Embassy Suites category - Bait & Switch?
I just booked a couple of (weeknight) awards for the ES in Alpharetta. The hotel web site lists them as an Executive category but when I booked the award I was told by reservations that the property category was Select.
Granted it's only a 10K point difference for the 2 nights, but it's the principle of the thing.
Has anyone else had this happen? One would think that published material available to the public would govern.... but one would be wrong as one could not get the Diamond desk to book the property except as select.
FWIW, the rep at the Diamond desk was professional, courteous, friendly, etc. and had no problem with my last minute request (other than the aforementioned category discrepancy). Customer service at HHonors has definitely improved!
Cheers,
'toad