Originally Posted by spades097

Authorized Operators (AO) are people who are automatically qualified to drive the vehicle. Authorized operators do not need to be present at the time of rent. Spouses are authorized operators for all #1 Club members (Non Gold & Gold). Certain company agreements extend authorized operators to co-workers who may be travelling with you.

Additional Authorized Operators (AAO) are people who need to present themselves to Hertz with you to add them on. Certain CDPs will waive AAO fees. For example, AAA members can add their spouse at no additional charge but their spouse still needs to be at the counter.

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Keep in mind that having someone be "authorized" on your rental does not extend your personal insurance to those people. It is usually in your best interest to purchase coverage if you are adding someone who is not on your policy.

What usually happens is:

-Your insurance company is going to tell you that they never authorized an additional driver.

-The insurance company of the person you added is going to say that they are not paying because their insured is not responsible for the vehicle -- you are.