Originally Posted by
spaceman
What you seem to be missing and it is a problem across the TSA board - CONSISTENCY. I agree that you will never eliminate the complainers in total but if folks were treated fairly and consistently across the board and not treated like stupid cattle and subject to rules made up by the individual screener or station you might not have a job responding to what you consider to be absurb complaints/comments.
True on every point. ^
I check all of my toiletries so I never have an issue with toothpaste, deodorants, etc. Gave up walking though the checkpoint with liquids when we had to disassemble ourselves. The biggest complaints in order are:
Consistency and made up on the spot rules that have no bearing on reality.
The inability to properly secure my luggage against baggage thieves (not an issue pre TSA).
Rude TSA employees treating people as convicted terrorists.
Lack of common sense when dealing with people.
No accountability for TSA employees.
Civil penalties for 'interfering with the screening process' that have fines increased when you fight the charges (never had that happen).
Bad science being used as an excuse for policy making decisions.