wow, I might have been the first to be affected!

Last night at 11pm EDT, I was trying to setup a reservation for my fiance to ticket using a voucher at the airport. On this particular itin, it didn't give me the option to HOLD. I wondered why not, but didn't worry about it, assuming it was a glitch.

I called web support, who transferred me to the ICC, and they set it up just fine. I told them I had a voucher to take to the airport. It showed up as a HELD reservation for me in My Itins.

So here's the question -- can we continue to hold itins if we tell them that we have a voucher to use? I'm guessing yes.

Way to go United -- you just increased a lot of work for your call centers. Now everytime I want to hold an itin, I'll call and tie up an agent for 10 minutes. That'll be a cost saver for sure.