This has to be the worst Hilton experience I have had in a long time.
I am staying there for the first time on an award (130,000 points).

This is a MASSIVE and HIGHLY IMPERSONAL property. The lobby has all the warmth of a Siberian poultry yard. Hundreds of people milling around. I stood in line for a good 30 minutes in the HHonors line before I was able to check in.

No upgrades were available. No little bottle of water in the room. No special recognition for Diamonds (not even a little card). No high-speed internet.

I attempted a trip to the Executive Lounge on the 44th floor tonight and I had to retreat in front of the mayhem. There is no control on who gets in. The room was filthy, packed with a hundred people stacking egg rolls a foot tall on their plates, tables were not cleaned, it was a total disaster. I wonder what is executive about that lounge. They should rename it EXECUTION LOUNGE.

Climate control in the room is either 90°F or 10°F depending on whether you like your thermostat on ON or on OFF.

No newspaper delivered.

There is basically no service, not a single attention to the details that one may expect when spending 130,000 points or $400/night.

I am very unhappy with my stay here. Stay away.