MileKing: I'm Gold, and I was enraged, and the staff attitude made things worse, and I got the General Manager's business card, and don't worry, I'm going to do something about it that involves quite a number of people.

On the silver-lining side, I got an unsolicited email this morning from an HHonors staffer who saw this thread and asked me to submit my HHonors info for stay/points credit.