Originally Posted by
MIKESILV
Nancy Knipp is in charge of the AA lounges Worldwide,, why in the world would you think the CK falls under her portfolio?
mike
She's also in charge of Premium Services. However, I believe CK is under AAdvantage or Sales, or at least customers can be recommended by sales. I know when I worked at the AA office in Miami, the sales team was in charge of submitting names for the program.