Originally Posted by
atakam
I just checked in at the Sheraton Singapore and guess what, no upgrades (even the "good" rooms at the 5th floor). I've stayed here several times (every other month) and never got an upgrade. So my recommendation: it is not a suitable property for plats.
Got a moldy old room, all sticky.
Found some coins on the desk and the notepad written (scratched) from the previous guest. I guess this is the last time at this run down property, with room cleaning issues.
It is not Sheraton standard and I hope a Lurker can address this issue.
Talked to the manager on duty, and told me if they have to send somebody to pick up the coins (?!). Then I realised that their staff lacks of training.
From last year I see a continuous quality drop on several properties in Asia and nowadays with all diseases issues; dirt, leftovers and sticky surfaces in the rooms it is a concern. Most funny is that our company accepts SPG properties because they are supposed to be safe and clean...maybe not anymore.
I do like the Sheraton SIN (have stayed only once in a Level 5 room with terrace). My room was a little musty, so I know what you mean. I called Housekeeping and they came up and sprayed the room and it was better.
I think also that they could do away with the old TVs and get some new flat screens, that would make a difference. Yes the furniture is a bit old and the carpet could do with replacing. But having said all that, I do like this hotel, the beds are very comfortable and I LOVED the lounge ^.
Perhaps next time you are in SIN, try the St Regis SIN
. Its amazing, very modern amentities in the room, great pool, lovely suites. After staying at St Regis, LM SFO and SYD Sheraton on the Park, I have to admit Sheraton SIN needs some updating. Maybe Sheraton will get around to it soon.
Re your lack of Plat upgrades, perhaps its worth taking your issues to customer service, if you are constantly missing out on your benefits. Surely no one who is a plat, should be that unlucky. Good luck.