FlyerTalk Forums - View Single Post - Disgusting (Literally) experience at THEhotel
Old May 27, 2009 | 8:58 pm
  #27  
mitchell
1M
40 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Sep 2002
Location: LAX
Programs: UA
Posts: 1,479
No smell issue on my stay.

The hotel was great last week for my stay. NO smell issues.

However, it took them 13 room keys before I got one that worked. They need to do some better "customer is always right" to deliver 4* or 5* service. 4.5* layout with 2* service.

Got 2 days spa comped. Unusual - calm industrial design of the men's spa. I liked it.

P.S. I had slot machines that paid off. Given a choice between working hotel room keys, and good slot machines, I'd vote for slot machines and free spa visits.
mitchell is offline