FlyerTalk Forums - View Single Post - Resumption of limited F service to Auckland
Old May 27, 2009 | 5:27 pm
  #7  
NM
 
Join Date: Aug 2001
Programs: AA Plat & LTG; QF LTG
Posts: 9,837
Originally Posted by QRC3288
But they refunded the miles, right?
Nope. This was an AA award flying CX. As there were still two remaining F segments (out of 7 flights) on the award, it was still an F award and so no refund was due. Changed from 70% of the journey in F per original ticket, to less than 40% in F after removal of F from the longest sector of the trip.

However, AA did resolve to me complete satisfaction ^ allowing me to re-route and change from a OneWorld award to 3 x one-way partner awards, reducing the miles cost, saving me 4 hours travel time and waiving the miles reinstatement fee. This would be the same as having a paid ticket refunded without penalty if the involuntary downgrade was not acceptable to the passenger.

But if I had stuck with the original routing there was no compensation due nor offered.
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