Originally Posted by
LeisureFirst
This is normal if they can't calculate the charge immediately: they book you a place on the flight you may wish to change to and you can see it in MMB and even (where otherwise allowable) choose a seat. So you do indeed have two flights appearing, under the same record locator, when clearly they are alternatives and you can't possibly take both. I'm afraid it is also normal for BA never to call you back about it
; there seems to be quite a big hole in BA's systems here and it is pretty disgraceful.
I'm pretty sure they can actually tell that your ticket is for the flight you originally booked and not (yet) the other one, even if this isn't apparent in MMB.
I'd say the chance of your being issued a valid BP for the earlier flight with no manual intervention at this stage is zero. I suppose if you turn up at the airport and play the "confused" card they may change your ticket as a goodwill gesture for their not having called you back to sort out the situation. But I would really recommend calling BA about it. Do you have any clue roughly what the change fee is?
Thanks LeisureFirst, I think you got it right when you explained how this could have happened.
Well, I arrived at the airport early in the morning, a few hours before the first flight. I had only been able to checkin online to the flight that I had originally booked. Went to BA ticketing and showed the rep. my itinerary and acted all confused. She went on the offence suggesting I must have bought two tickets and that it all must be my mistake. Well, I knew that's not true, so I stayed calm and said, "in that case, can I fly the first flight?".
After a lot of tapping on the computer, no problem, she printed me a BP for the first flight of the day and that's it! Nice to not have to pay $200 change fee. BA seems to have really screwed up with not calling me back, and then the rep. blaming me for having two flights confirmed. Anyway, I'm quite happy about how it worked out.
