Originally Posted by
mrBAqantas
I think a PDF/webpage for customers on BA's site showing ALL lounge access requirements for OW/BA pax is more where it should be heading, thats customer satisfaction & training for staff in one easy swoop.
your edited quote is not mine but another posters. i merely included it in my post. there's absolutely no need to have to a name 'attributed' to a document that should be 'business as usual' at BA.