Originally Posted by
atakam
...It is not Sheraton standard and I hope a Lurker can address this issue...
Hi. My apologies for any disappointment you may have experienced here; however, outside of the hotel fixing this on their own, these issues are addressed by you contacting Corporate Customer Service and filing a formal complaint. You can do so via telephone at 800-328-6242 or by email at
[email protected].
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]