FlyerTalk Forums - View Single Post - This merger is causing booking difficulties
Old May 27, 2009, 6:24 am
  #8  
bwhite
 
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
It takes time to integrate two different reservation platforms. Getting the PNRs, SM# and elite status to transfer over was a good step in the right direction. It is unrealistic to expect that everything between the two entities will be completely seamless so quickly after legal merger completion.

When ever two very large companies merge this is precisely how things go and DL/NW are right on track compared to other similar sized companies merging in any industry.

I used to work for a very large telecommunications carrier and years after a merger with another large carrier they still couldn't look into each others systems. That was a failure as it shouldn't take 10 years, but for DL/NW they are progressing nominally.
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