Originally Posted by
JayPee
I have sent Cathay ticketing office a letter on this and requesting a refund on the 11.1% increase imposed on my 4x DONE4, on the grounds that their published rules do make provision for changes to 1st sectors without the need to recalculate the fare.
I anticipate a protracted exchange of correspondence but it will be interesting to see what their initial explanation will be, even if it is predictable.
Still waiting to hear from oneworld4u
**CX have, on reissuing the tickets, reissued on paper with the explanation that their systems cannot reissue etickets on *one* - simply amazing**
Indeed - simply amazing - in fact, I am speechless!!! CX isn't good at answer questions/complaints like that ... at least in my experience, they have been extremely not responsive. I guess they hope that problem will go away if they persistently not answering any letters/emails.
Good luck and do share your experience ...