FlyerTalk Forums - View Single Post - Pay for exit rows
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Old May 25, 2009 | 12:01 am
  #16  
Platy
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Feb 2009
Location: Australia
Posts: 993
WP = Platinum Frequent Flyer!

Many of us Platinums aren't in the habit of flying first to Europe! In fact a careful itinerary using AA upgrade fares can secure Platinum for around $3,000-$5,000 annual travel (since the scheme is based on credits, not miles). Many are simply flying in economy domestically.

Access to exit rows was a significant (unpublished) benefit of being Platinum. Along with certain other "lost" benefits (such as a huge reduction in luggage allowance and posibly the upcoming changes to seat pre-booking), it appears as this is yet another dilution in customer service standards for Qantas frequent flyers.

Clearly, in the Joyce dynasty, short term (possibly short sighted) accounting outweighs considerations of securing customer loyalty, which is just what some of us expected given his background in LCC mentality, which is totally dollar driven rather than customer driven.


Originally Posted by Brettmcg
WPs to be?? In reality, that is anyone with the cash (or company) willing to two to return trips to Europe in First. Probably not that worried about getting Exit Row seating in the first place.
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