Originally Posted by
manku
Question: Since the fee is mandatory, why isn't it just included in the rate? It seems really deceptive and borderline unethical. Any answers out there? I know Hilton settled a case (at La Quinta) a few years back, but that was because they didn't disclose the fees upfront.
Comments?
Hi manku,
May I know if you have made your reservation through our branded websites or CCC?
I will avoid commenting on the necessity of a resort fee but the associate whom you might have spoken to over the phone should advise you on the resort fee. Similarly for a booking via our branded websites, it should be indicated clearly on any extra charges or taxes that are applicable.
The fees and taxes should be indicated separately so that before members proceed to make a reservation, they know what they will be paying for.
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Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd