Yeah, I had planned to travel Friday, but something came up and I did not think about the rules concerning picking up tickets. I just assumed it was no big deal for the ticket agent to move the reservation to today since the points were "spent," the tickets unprinted, and the reservation in their system.

As far as asking the guy to move the reservation, I didn't want to be a bother. It was my fault for not reading the terms and conditions more closely.