Originally Posted by
ivk5
As an aside, I have never been successful in persuading Amtrak TAs to do this when AGR CS is closed, though not for want of trying...
if you persuade them to look it up in ARROW, they will see the rules permitting them to do so.
Originally Posted by
ivk5
I have often printed award tickets less than 4 hrs prior to award travel (often a few mins before departure). YMMV I guess?
The 4 hour rule the OP referred to was a booking rule (which isn't even enforced with online AGR booking) , not ticket pick-up rule. All tickets, paid and award, automatically cancel out if they aren't picked up prior to scheduled departure.