To the OP, the best thing to do when having problems with EQMs posting is to contact Chase via the private messaging system as another member mentioned. If you ever have a problem holding, ticketing or purchasing a reservation, you need to call United web support at 1-800-589-5582, and they can manually book the ticket for you, but you will still get the EQMs as the ticket is considered a united.com purchase that has been issued by web support.