FlyerTalk Forums - View Single Post - Compliment Letter to PHL Baggage: Will I get a response??
Thread: Compliment Letter to PHL Baggage: Will I get a response??
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Old May 22, 2009 | 9:19 am
  #6  
SWABrian
In Memoriam - Company Representative - Southwest Airlines
 
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
PHL should forward the commendation to the Executive Office for response, where the folks try to respond to each letter as qucikly as possible, but right now they are overwhelmed with commendations--not a bad thing! It might take a bit longer to respond than normal.
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