FlyerTalk Forums - View Single Post - Compliment Letter to PHL Baggage: Will I get a response??
Thread: Compliment Letter to PHL Baggage: Will I get a response??
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Old May 22, 2009 | 7:30 am
  #5  
curbcrusher
 
Join Date: Apr 2001
Location: Phoenix, AZ
Programs: WN CP
Posts: 6,360
Based on my experience, letters sent somewhere other than Customer Relations will be forwarded there for review and response. I just reviewed my last such interaction, and the response time was about one month.
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